This free app – developed for SwaziMed members – brings you convenient and easy access to emergency and key contact details, information regarding your policy, statements, benefits, savings balances and more. It also provides you with a range of useful and interactive tools with even more to come.
Information Feed: A list of all recent interactions between yourself or your membership and SwaziMed. Including records of interactions with contact centre agents, recent statements.
Benefits & Savings: Easy to read information of benefit and savings balances and important information regarding access to the benefits.
Policy Information: Your policy benefits and rules summary document
Submit a query: Submit a query relating to a document in your feed or a general enquiry which will be directly routed to one of our contact centre agents or nurses to assist you further.
Tariff Calculator: Confirm if your doctor is charging within the scheme rates or if you will have a co-payment? Ask your doctor for a list of codes and fees and use our tariff calculator to determine your applicable option rate.
Submit claims: Upload a claim. Simply snap a picture of the invoice and receipt with your phone’s camera, zoom in and make sure the whole page is readable and then submit.
Savings refunds: Do you have a positive savings balance? You can process your own refunds of any claim shortfalls from your savings. Payment will be made automatically at our next payment run.
This SwaziMed Member App is powered by the Holistic Insurance Platform Mobile Solution developed by 2Cana Solutions. www.healthip.co.za www.2cana.com